Dear member,

There is now a helpdesk available from the Department of Culture, Heritage and the Gaeltacht in relation to the COVID-19 Emergency Payment. The Department has agreed to handle individual queries from artists and arts workers about the payment so if you’ve been refused the payment or have a question about your eligibility you can now contact the Department directly, as follows and an official will contact you to discuss your query.

Please email artsunit@chg.gov.ie with the following information:

• your telephone number
• a short description of your question

It is important that all of you who did not qualify for the COVID-19 payment or are still having difficulties accessing it would use this facility so that the Department can see first hand the extent of the problem we are pressing them on.